Complaint

KABOOKI creates quality products. We do our best to make sure that you have received a high quality and non-faulty product. If, despite this you find visible faults on the product(s) we kindly ask you to fill in the return form enclosed in your shipment – indicating your complaint.

All shipments are checked prior to shipping. If you detect handling mistakes we kindly ask you to indicate this on the return form.

Please go to our return center to begin the return or complaint process: www.kabooki.com/return

To ease your complaint, please use the enclosed, prepaid return label. Should the return label be missing, or has it been misplaced, please go to our return center by means of the above link or contact our customer service at support@kabooki.com.

For all information about complaints, we refer to our Terms of Service pt. 6-7.

Have you lost the return form?

The two-year return rule applies when you shop at www.kabooki.com. If you need a new return form, please get a new one in our return center (link above) or contact us at support@kabooki.com or call us at +45 9627 5520.

Please have your order number ready when calling about complaints.

EU legal dispute system

The European Commission has launched a new legal dispute system to ensure the consumers an easier way to settle their dispute with European and Danish webshops.

Click this link if you have a problem with a trader regarding a product or service.