FREQUENTLY ASKED QUESTIONS

The payment methods available for your country are shown at checkout before you place your order.

When your order is registered, you will receive an order confirmation by email. Please check your spam folder as well. If no confirmation arrives, contact Customer Service.

Contact Customer Service as soon as possible. We can only change or cancel an order before it has entered packing. If it has already been dispatched, you can return it after delivery.

The available delivery methods, prices and expected delivery times are shown at checkout. Options can vary by delivery country and address.

Standard delivery is free when your basket reaches 79 EUR. Any exceptions are shown at checkout.

When your order leaves our warehouse, we send a dispatch email with Track & Trace details from the carrier.

Choose your delivery country in the shop. The delivery options available for that country will be shown at checkout.

Follow the instructions on our returns page. Items must meet the stated return conditions.

Return the item you do not want and place a new order for the preferred size or style. This gives you the clearest view of current stock.

We process the refund after receiving and checking your return. You will receive an email confirmation; your bank may need additional working days before the amount appears.

Please use our complaint form and include your order details and clear photos, so Customer Service can help you quickly.

Use our size guide and compare the child's measurements with the relevant chart.

Materials, features and care instructions are shown on the product page. You can also visit our care guide.

Visit Customer Service and send us your question. We will be happy to help.